Job Description
Summary
Job Description
The In-Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
- Deliver/Facilitate One-to-one, classroom, meeting, in store training
- Ability to adapt style and methodology to meet the audiences needs
- Create a positive learning environment/culture
CONSULTANT
- Be the “Training Expert” and partner for the Store Manager and the Retail Area Manager
- Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
- Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
- Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales
COACHING
- Strong ability to identify and leverage coaching moments to change behaviors and improve performance
- Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
- Confident and experienced at selling
- Strong ability to “read” customers and uncover needs
- Ability to transfer selling skills and techniques
- Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
- Strong desire to learn and to self-develop
- Quick to absorb and apply new information
- Stays informed on learning and training trends
PRODUCT KNOWLEDGE
- Product expert
- Passion for brands and storytelling
- Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
- Manage the relationships between the business owners and the Training team
- Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
- Be the voice of the Retail Academy
- Develop and execute communication strategies tied to the Business Training projects
- Be a Change Management leader for all Business Training processes and Retail evolution
- Ensure training content and delivery is meeting communicated expectations
Requirements
Functional
- Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
- Previous experience in training departments and/or in roles where training and developing others was part of the job mission
- Influencing skills
- Project Management
- Familiar working with the store environment
- Strong Retail Business Orientation
- Knowledge of adult learning techniques
- Proven experience of presentation and people development
- Experience in Digital Learning
- Good analytics approach
- International experience and Strong cultural sensitivity
- Fluency in English; knowledge of other languages is appreciated.
- Well spoken, agile approach, can do attitude and high teamwork skills
Behaviour
- (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
- (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
- (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
- (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
- (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
- (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions
Job Type
Regular
Start Date
2025-01-01
Schedule
Full time
Organization
Luxury Goods Arabia Limited
