Job Description
Description
(Saudi National Only)
Grade: G12
Location: Riyadh
Advert closing: 26/11/2024
Responsibilities
His responsibilities include but are not limited to:
• Lead a team of Customer Service Representatives (CSRs) in providing technical support to clients using geospatial software and solutions
• Manage client relationships and ensure customer satisfaction
• Develop and implement procedures to resolve customer issues and complaints
• Manage the resolution of technical issues and provide guidance and training to the CSR team
• Collaborate with internal teams, to develop and execute strategies for customer success
Keep informed of industry trends and updates related to geospatial technology
• Create and maintain documentation for customer support processes
• Oversee and manage the team performance to meet Service Level
Agreements (SLAs).
Job Requirements:
The post holder will have the following background:
· Master degree in Geospatial Information, or a related field
· Professional certifications in Geospatial Technology (e.g., ESRI
· Technical Certification)
Skills:
· Strong leadership skills with the ability to lead a team
· Excellent communication and interpersonal skills to work effectively with clients, stakeholders, and team members
· Ability to prioritize and oversee multiple projects concurrently
· Proficiency with geospatial software and solutions, such as ESRI
ArcGlS
· Strong teamwork and collaboration skills
Experience required:
· At least 15+ years of experience in customer service management or in a customer service-related role, with a preference for experience in the geospatial industry.
BAE Systems Saudi Development & Training (SDT)
BAE Systems Saudi Development & Training (SDT) was first established back in 1994 as part of the Saudi Economic Offset Program. We deliver a range of internationally-recognized accredited qualifications, we are rapidly expanding our portfolio of training and development packages to deliver unique solutions that offer long-term benefits to the Kingdom's industries and people
BAE Systems SDT is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions.
Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals. If you are Ex-military, you MUST submit your end of service certificate with your application. We aim to complete the assessment and selection process within 3 weeks from closing date.
