Job Description
Job Description: General Manager - Coffee Shops
Position: General Manager
Department: Operations
Reports To: CEO
Location: Jeddah
Job Summary:
The General Manager is responsible for overseeing the operations, profitability, and growth of multiple coffee shop locations. This role involves managing staff, ensuring excellent customer service, maintaining quality standards, and implementing strategies to maximize revenue and brand reputation.
Key Responsibilities:
- Operational Management:
- Oversee daily operations across all coffee shop locations to ensure efficiency and compliance with company standards.
- Ensure consistent quality of food, beverages, and customer service.
- Team Leadership:
- Recruit, train, and supervise store managers and staff.
- Foster a positive and motivating work environment to encourage high performance.
- Monitor employee performance and address training or disciplinary needs.
- Financial Management:
- Prepare and manage budgets, monitor expenses, and ensure profitability.
- Analyze financial reports and implement strategies to increase sales and reduce costs.
- Customer Experience:
- Maintain high standards of customer service and address customer feedback.
- Develop and implement strategies to enhance the customer experience.
- Inventory and Supply Chain:
- Ensure proper inventory management, ordering, and stock levels across all locations.
- Coordinate with suppliers to maintain quality and cost efficiency.
- Marketing and Business Development:
- Collaborate with marketing teams to create and execute promotional campaigns.
- Develop strategies to increase customer loyalty and attract new clientele.
- Compliance and Safety:
- Ensure compliance with health, safety, and food handling regulations.
- Conduct regular audits to maintain operational and cleanliness standards.
- Reporting and Communication:
- Provide regular updates to the CEO, financial performance, and challenges.
- Act as a liaison between store-level management and the executive team.
Skills
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
- 10+ years of experience in managing retail or hospitality operations, preferably in coffee shops or F&B outlets.
- Strong leadership and team management skills.
- Proficiency in financial management, budgeting, and reporting.
- Excellent customer service and communication abilities.
- Knowledge of food and beverage operations and inventory management.
- Problem-solving and decision-making skills.
