Under the general guidance and supervision of the Recreation Supervisor and within the limits of established policies and procedures, you will be responsible for the overall Bowling centre and Recreation facilities of the hotel.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
Maintain proper inventory of the equipment and other items of the Bowling facility.
PEOPLE
Direct reports to the Recreation Supervisor
Interacts, cooperates with other employees of the Recreation Department.
Interacts, cooperates with other departments as appropriate.
Interacts, cooperate with Hotel Guest and Recreation members as appropriate manner.
Attend scheduled training sessions.
Participate actively in employee activities
Adhere to specified hygiene and personal appearance standards
Demonstrate understanding and awareness of all policies and procedures related to Health, Hygiene and Fire, Life and Safety
Familiarise yourself with emergency and evacuation procedures
GUEST EXPERIENCE
Attend to and address guest needs and inquiries in a timely manner.
Ensure compliance with the hotel policy and safety & security standards.
Handles guests’ queries, complaints with regard to the Bowling center.
Ensure guests amenities, and other guests needs have ample supply.
Communicates politely and display courtesy to guests and internal customers
Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
RESPONSIBLE BUSINESS
Keep work & gaming area in a clean and orderly manner (Balls, shoes, seating area, bowling lanes, Machines…).
Accepts return of shoes, sprays shoes with disinfectant and returns to proper storage.
Monitor gaming activities in assigned area for gaming.
Report repairs and maintenance problems to supervisor.
Make minor repairs to the gaming machines (Cleaning, Calibration, troubleshooting…).
Perform related duties and special projects as assigned.
Participate in activities concerning protection of environment.
All other duties as assigned.
aCCOUNTABILITY
Being one of the largest and most prestigious hotel chains in the world means that to maintain a high standard of service is imperative by keeping up the image of the hotel and providing a star class service regardless of what role is played.
QUALIFICATIONS AND REQUIREMENTS
The ideal Gaming Attendant must be at least a High School graduate, two years’ experience in similar position (hotel experience preferred) and a keen eye for detail when it comes to leisure facility operation.
This job requires ability to perform the following:
Communication and Customer service handling.
Knowledge of gaming systems.
Cash handling.
Alertness & Problem-solving.
Teamwork & Flexibility.
May be required to work nights, weekends, and/or holidays.
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