Front Office - Team Leader - Guest Services

Front Office - Team Leader - Guest Services

Job Description

Job Summary:
The Front Office Team Leader - Guest Services plays a crucial role in overseeing the daily operations of the front desk and ensuring exceptional guest experiences.
Job Responsibility:
- Supervising a team of front office staff and providing guidance and support as needed
- Managing guest inquiries, requests, and complaints in a professional and efficient manner
- Ensuring smooth check-in and check-out processes for guests
- Coordinating with other departments to fulfill guest requests and resolve issues promptly
- Training and developing front office staff on best practices and customer service standards
- Monitoring room availability, rates, and reservations to optimize occupancy and revenue
- Handling cash and credit card transactions accurately and in compliance with hotel policies
- Performing administrative tasks such as generating reports, maintaining guest records, and updating information systems
Candidate Requirements:
- Proven experience in a front office or guest services role, with at least X years in a supervisory capacity
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and a customer-oriented mindset
- Proficiency in hotel management software and MS Office applications
- Ability to work well under pressure and handle multiple tasks simultaneously
- Attention to detail and a high level of professionalism
- Knowledge of hotel operations, industry trends, and quality standards in guest services

Skills

Skills:
- Leadership and team management
- Excellent communication and interpersonal skills
- Customer service orientation
- Problem-solving abilities
- Attention to detail
- Knowledge of guest services procedures
- Ability to handle complaints and difficult situations
- Proficiency in using MS Office and front office software
- Multitasking and time management skills
- Conflict resolution skills
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