Job Description
Job brief:as a Front Office Supervisor, you will be leading the front
office activities and overseeing the daily operations of the front desk team.
your tasks will be managing guest experience throughout journey including
facilitating check-ins and check-outs, providing assistance to guests in
different phases; pre-arrival, during and after their stay. monitoring guests'
satisfaction and ensuring that all guests have a positive experience are the
main goals and KPIs that you will be focusing on. and finally, participating
actively in generating more sales for the assigned property. are you equipped
with the right tools and ready for a unique journey? then you are welcomed.Responsibilities:supervises and manages guests experience pre-arrival, during
the stay, and after checking out and makes sure all are recorded properly in
the Property Management Software (PMS)participates in developing and enhancing the guests journey
in collaboration with the Customer Experience team and based on the brand
strategy and guidelinesinteracts with guests and supervises fulfilling their needs
in a reasonable time manneracts as duty manager, when needed, and develops efficient
communication with different teams in the propertymonitors the guests satisfaction throughout different online
and offline platforms and suggests required changesattends morning briefs at the property and takes charge of
preparing the team to present the important information in a smooth wayhelps in taking calls, responding to messages, and replying
to emails related to the guests experience in the propertyconducts B-to-C sales activities and supervises Front Office
team performance to achieve monthly and yearly targetsmonitors different B-to-C sales channels and suggests
modifications that will enhance salescollaborates with B-to-B sales team in directing related
sales and in managing their contractsrevises the financial documentation on a daily basis and
plans the needed budgets in collaboration with the finance teamevaluates Front Office team members and facilitates the
hiring and development plans based on the function needsensures that all team members are following the proper shift
schedules and quickly find solutions in emergency casesRequirementsrelevant experience in a similar position for at least 1-3
yearsprevious experience working in the luxury hospitality
industry OR with a luxury lifestyle brands is preferredexcellent verbal, writing, listening and presentation skillsself-motivated and creative problem-solverability to work both autonomously and in a team setting
