Job Description
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionControl of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leafletsEnsuring timely and accurate customer serviceScheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agentsTraining and supporting office staffHandling complaints and specific customers requestsMonitoring stock and order office supplies and troubleshooting emergenciesManaging mail distributionOrganizing office budgetManaging records of office expenses and costsOverseeing the compliance with company’s policies and security requirementsQualificationsProven experience in customer service and office managementProficiency in MS Office and English (oral and written)Strong communication, interpersonal, and problem-solving skillsAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
