Job Description
Key Accountabilities:
Front Desk Management:
- Greet visitors and clients warmly and professionally.
- Ensure the reception area is presentable, organized, and stocked with necessary materials (e.g., brochures, forms).
Call Handling:
- Answer and direct incoming phone calls promptly and courteously.
- Take accurate messages and ensure timely delivery to the appropriate individuals.
Visitor Coordination:
- Maintain a visitor log and issue visitor passes.
- Inform relevant personnel of guest arrivals.
Administrative Support:
- Schedule and coordinate meetings, appointments, and conference room bookings.
- Handle incoming and outgoing mail and courier services.
- Assist with maintaining office supplies, events management and stationery inventory.
Document Handling:
- Maintain records, files, and other documentation as required.
- Support in the preparation and formatting of documents for meetings or presentations.
Compliance and Security:
- Adhere to security procedures, including managing visitor access.
- Ensure compliance with company policies in daily operations.
Customer Service:
- Act as a liaison between external parties and internal teams, ensuring smooth communication and service delivery.
- Address inquiries and escalate unresolved issues to the appropriate department.
Document Handling:
- Maintain records, files, and other documentation as required.
- Support in the preparation and formatting of documents for meetings or presentations.
Compliance and Security:
- Adhere to security procedures, including managing visitor access.
- Ensure compliance with company policies in daily operations.
Office Maintenance Coordination:
- Coordinate with maintenance staff to ensure the reception and office areas are clean and well-maintained.
- Report any maintenance or technical issues promptly to the facilities team.
Event Coordination Assistance:
- Assist with organizing company events, meetings, and conferences by coordinating logistics, sending invitations, and preparing materials.
Inventory Management:
- Monitor stock levels for office supplies, ensuring timely reordering to avoid shortages.
- Maintain an organized storage system for stationery and materials.
Emergency Response Coordination:
- Act as a point of contact during emergencies, coordinating with security and safety teams.
- Keep a record of emergency procedures and contact lists for quick access.
Skills:
- Proficient in both English and Arabic with excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Professional demeanour and appearance.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
