Foodics Recruitment Day - Khobar

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

About The Foodics Recruitment Day Event💡
Ready to take your career to the next level? Join us for the Foodics Recruitment Day at Foodics office in Khobar! This exciting event offers a unique opportunity to meet our leaders in a 15-minute walk-in interview format. Learn more about our roles, explore Foodics culture, and discover how you can be part of our journey.

We’re hiring for various roles, including:

1. Customer Support Specialist

Job Description:
Join our Center of Excellence as a Customer Support Specialist! You’ll be the first point of contact for clients, handling inquiries and ensuring optimal service at all times.

Key Responsibilities:

• Address client inquiries and provide accurate answers.
• Escalate issues to relevant teams and ensure resolution.
• Document communication accurately in CRM and ticketing systems.
• Train clients on Foodics products via virtual channels.
• Report daily activities and identify areas for improvement.

Requirements:

• Bachelor’s degree (Preferred).
• 0-1 year of experience in customer service or call centers.
• Fluent in English (must).
• Strong typing skills (must).
• Flexible to work shifts in Khobar (On-site, must).
• Comfortable delivering training (preferred).
• Strong communication and problem-solving skills.

2. Sales Expansion Executive

Job Description:

The Sales Expansion Executive drives upselling and cross-selling opportunities by managing expansion sales requests from existing customers. This role maximizes revenue by strategically offering additional products while processing expansion deals efficiently.

Key Responsibilities:

• Handle new branch sales requests from existing customers.
• Generate and send accurate quotes, ensuring alignment with customer needs.
• Identify upsell and cross-sell opportunities and include them in expansion quotes.
• Coordinate with internal teams to ensure smooth sales processes.
• Track and follow up on expansion requests to close deals on time.

Requirements:

• 2+ years in sales or account management.
• Experience with CRM systems for tracking sales.
• Strong focus on upselling and cross-selling.
• Excellent communication and negotiation skills.
• Detail-oriented and deadline-driven.
• Experience in SaaS or technology sales is a plus.

3. People Operations Specialist

Job Description:

We are hiring a People Operations Specialist to join our People & Culture team. You will manage key HR and administrative tasks, ensuring smooth operations, compliance with labor laws, and the well-being of the team and office.

Key Responsibilities:

• Process visa issuance, government relations (GOSI, MOL, HRDF).
• Maintain employee records with confidentiality.
• Assist with payroll, contract renewals, and leave management.
• Manage office supplies, travel arrangements, and external providers.
• Oversee office equipment, utilities, and handle employee inquiries.

Requirements:

• 1-3 years of relevant experience.
• BA in Business Administration or related field.
• Strong MS Office skills (Excel).
• Excellent communication skills (English & Arabic).
• Good organizational and planning skills.
• Experience with reservations/bookings is a plus.

Date:  Monday, 17th - Tuesday, 18th March 2025

Time: 9 PM - 12 AM

Place: Foodics Office

Location and office details:  Al Reziza Tour - Floor number 9. https://goo.gl/maps/BgRWJhdpiUArqgZm6 -