Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.Food & Beverage TrainerThe Food and Beverage Training Assistant Manager will lead The Four Seasons Riyadh Food and Beverage Division in achieving a service culture epitomized by 5-Star luxury ensuring Four Seasons Hotels & Resorts and property specific standards are achieved.A key member of the Food and Beverage division, The Food and Beverage Training Manager will be responsible for the on-going development of the Food and Beverage Colleagues and Leaders in creating a culture committed to “Turning Moments into Memories for our Guests”. To create “an energetic and exciting learning environment” across F&B, ensuring we work toward improving knowledge; skills and behaviors that are needed to drive business results and guest satisfaction.Summary of Responsibilities:Reporting to the Director, Food & Beverage, responsibilities, and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly service. Together with Food and Beverage ‘Divisional Operations Team’ create, organize, and facilitate F&B specific Leaders Training for all existing and arriving Leaders within the F&B Division. Conduct and track regular internal audits to evaluate the effectiveness of training initiatives in meeting our Colleague Engagement and business objectives in addition to providing recommendations for improvements. Identify training needs or gaps and implement solutions to maximize results to positively impact the Food & Beverage division’s productivity and performance. Manage annual F&B training budget and submit accurate records of monthly, quarterly and annual training activities and charges. Facilitate and/or support corporate learning programs. Assist Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs. Follow up with Leaders to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues. Prepare learning materials. Working with all F&B leaders to develop and execute a uniform on-boarding process for all new colleagues to the division. Provide Leadership support for the successful completion of performance reviews. Run reports on all outstanding performance reviews. Support Leaders and Colleagues in the creation and follow up of Individual Development Plans Work closely with the Hotel L&D Team to identify and partner with external organizations that can support the Hotel’s Learning strategy. Update all training records. Participate and assist with daily pass-ons and line-up training. Conduct various F&B specific training courses for restaurants (i.e., Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling and Remittance training to ensure financial accuracy within food and beverage venues). Participate in hotel committees. Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the hotel health and safety program. Ensure adherence of all environmental policies and programs as required. Provide assistance to F&B colleagues according to business level. Assist with recruitment initiatives within the division as well as other miscellaneous duties as assignedQualifications: Previous experience is an asset. Minimum of 2-3 years progressive Food and Beverage leadership experience role in a large luxury hotel Previous experience with hands on training is a strong asset. This position requires a collaborative, engaging, focused individual who understands the business needs and can translate this knowledge into highly effective training and development programs. Passionate, energetic, creative, self-motivated individual with a high degree of professionalism Strong verbal, written and interpersonal communication skills with demonstrated confidence presenting to colleagues and management. Patient, with good problem solving and time management skills. Must maintain composure and objectivity under pressure. Must possess outstanding guest service, communication and presentation skills. Must possess strong organizational and administrative skills and the ability to work with minimal supervision and direction. Strong experience in computer programs such as: Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point. University or College educationWork AuthorizationHotel will apply for the work authorization for the successful candidate.We look forward to receiving your application!Learn more about what it is like to work at Four Seasons, visit us:Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
