Description
Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
Job Description & Summary
Line of Service and Overview:
At PwC, we are investing in growing our Managed Services business. Managed Services is the delivery and execution business within PwC. It brings the best of PwC’s advisory capabilities and our operational delivery to help clients solve complex problems. Supported by our regional and global network of delivery centers, we support our clients in our own state of the art facilities or on their own sites as required. We are a mixed group of operational professionals from diverse industry backgrounds
Job Details
Job Summary:What does this role aim to achieve in the firm/what impact does the role create
The Service Tower Lead is responsible for overseeing the daily operations and providing subject matter expertise and quality oversight for the related Managed Services proposition. This role entails effective collaboration with stakeholders and leadership of a cross-functional team across various delivery centers
Roles and Responsibilities:
Finance MS Delivery Oversight
- Oversees operational execution and delivery of Managed Services in line with business objectives.
- Oversees the delivery team day-to-day, including providing oversight for key client deliverables / outputs, and provides recommendations for service improvement.
- Assumes overall accountability for the oversight and successful execution of all engagements within the Managed Services portfolio.
- Holds overall accountability for SLA / OLA compliance across engagements and implements corrective actions to address any deviations, and continuously improves service delivery.
Quality, Delivery Excellence & Continuous Improvement for Finance MS
- Oversees quality reviews and audits to ensure that delivery complies with established standards and client expectations and leads quality improvement initiatives based on feedback and observations.
- Working with the business to design, develop, and implement comprehensive service delivery policies, standards, and processes that align with business objectives and industry best practices.
- Ensures that all function related activities are in line with established policies, procedures, and compliance standards.
- Stays updated on industry trends and emerging technologies to maintain best practices.
People Management for Finance MS Team
- Supports with recruitment and onboarding activities for Managed Services delivery staff.
- Sets overall resource planning strategies to match project demands with available talent within the service function.
- Monitors resourcing of the Managed Services delivery staff and works with the relevant teams to support utilisation and effective deployment of staff
- Provides ongoing pastoral support and people oversight for the Managed Services delivery staff including overseeing career coaching and allocations, performance management and promotion processes and moderation decisions and people related issues and escalations.
- Identifies learning and development needs and develops and oversees the implementation of a training plan that includes learning resources.
- Monitors Managed Services delivery staff engagement, wellbeing and attrition levels and implements initiatives to support a positive work environment.
- Leads, mentors, and motivates the service delivery team, fostering a culture of excellence, high performance, and continuous learning.
Preferred skills
- Specific learned abilities or technical skills
- Strong financial acumen and understanding of the financial processes (e.g. O2C, R2R, FPA).
- Strong understanding of accounting principles, financial statements, and reporting standards (e.g., GAAP, IFRS, IPSAS).
- Ability to oversee teams analyzing financial data, identify discrepancies, and provide actionable insights
- Proficiency in accounting software and financial systems (e.g., SAP, Oracle), as well as advanced Excel skills
- Experience working with different clients/ entities, preferably also in the Public Sector
Expected Competencies:
- Strong leadership and people management skills.
- Excellent client relationship management abilities.
- Proven ability to drive process improvements, organisational excellence and manage change.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Ability to interact effectively in a regional team
Minimum years experience requiredMinimum of 7 years finance or accounting, with at least 3-5 years in a leadership role in a related function. Experience in a Finance managed services or shared services environment is highly desirable, preferably in the GCC region
Required Language Skills:- Proficient in written and spoken English and Arabic
For further information, and to apply, please visit our website via the “Apply” button below.
