Provide day-to-day management and supervision to section heads and direct reports and support them in achieving their operational objectives.
Supports in monitoring KPIs relevant to the area to control the performance against objectives and targets.
Ensures the policies and procedures are created, implemented and aligned to the corporate policies
Prioritizes and supports in allocating budgets and resources
Actively manage talent management programs in own department to maximize employee performance and development.
Functional Responsibilities:
Implement Filling Stations policies and procedures in alignment of the NWC corporate policies
Undertake Filling Stations activities such as planning, performance review, process improvement, third party provider management
Provide General Technical & Administrative oversight of the Filling Operation activities and develop the operational plans
Execute Filling Stations Operations standards, policies and procedures and oversee their implementation
Develop operational plans & follow-up of its execution
Oversee third party providers activities (e.g. contractors, subcontractors, technical support companies) performance on Filling Stations operations and ensure that delivery are aligned with NWC's strategic priorities and agreed service levels
Monitor water supply levels in filling stations and ensure adequate water supply is constantly available
Receive and handle emergency requests from e-branches, call center and walk-ins on Water supplies
Manage Filling Permission/ Renewal activities and ensure it is granted as per NWC standards and requirements and maintain its database
Monitor and oversee movement of filling tanks trucks and impose any penalties due to violations
Produce Filling Stations Operations efficiency reports
Ensure Filling Stations operations continuity during and outside the official working hours
Study the laboratory tests reports and revise the operational plans accordingly (where needed)
Coordinate with Maintenance team to ensure periodic and emergency maintenance is performed in a timely and efficient manner
Carry out any other tasks requested by the direct manager or the superior that are within the limits of the job, provided that this task does not make a fundamental difference in the basic tasks of the job.
