FIELD TECHNICIAN
Riyadh, Saudi Arabia Operations – Field Operations / Full Time / Remote
Responsibilities:
+ Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
+ Provides clear, courteous and effective telephone and Face-to-Face support for panel membersInstall, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.
+ Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
+ Collect and report panel data according to policy and procedure.
+ Execute standard operating procedures to ensure panel quality and security is maintained.
+ Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
+ Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
Experience & Qualifications:
+ Strong verbal and outstanding interpersonal communication skills
+ excellent knowledge of local culture and peculiarities
+ 2+ years experience in KSA in the area of f2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
+ Sales/technical support/customer service background
+ Exceptional Customer service / relationship-building skills and results orientation
+ Ability to speak local dialects, English proficiency B2 and higher
+ Proficient computer hardware and software knowledge and skills
+ University / Technical certificate
+ Electronic technology knowledge
+ Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
+ Willingness to spend defined proportion of time travelling (in the field)
+ Ability to work remotely, individually, and in a team environment
+ Result oriented with aptitude for continuous process improvements
+ Business acumen
+ Valid driving license with clean background
ABOUT NIELSEN As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
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