(KPIs) for turnaround times and service quality.Contribute to cost efficiency ... and utilization management goals.Customer Service:Respond to inquiries via phone ...
(KPIs) for turnaround times and service quality.Contribute to cost efficiency ... and utilization management goals.Customer Service:Respond to inquiries via phone ...
and enhance retention through exceptional service and experience Regularly communicate with ... Administration, Marketing, or a related field 1-2 years of proven ...
. pre-calls; print job cards; field campaigns, DISS reports, TPI ... Information) etc.) in line with service core process, updating documentation   ...
monitoring: Monitoring the performance of service providers by conducting monthly meetings ... manage closing audit findings with service providers and vendors. Qualifications, Experience...
, Information Systems, or a related field. Proven experience (minimum 5 years ... systems, cloud-based architectures, and service-oriented architecture (SOA). Strong analytical ...