Field Service Assistant

This position supports the Field Service Manager and requires a high school diploma or equivalent, with a preference for additional business education or an associate degree in business. The role involves using Microsoft Word, Excel, Lotus Notes, and other office equipment, such as multi-function machines (copying, scanning, faxing). Strong verbal (telephone) and written (email) communication skills are essential, along with the ability to organize, prioritize, and manage multiple tasks effectively.

Job Responsibilities:

• Order Fire Resistance Clothing for Field Service Personnel.
• Provide regular order and schedule updates to Project Managers.
• Verify and update supplier information in the ERP system, including adding new suppliers by obtaining W-9 forms.
• Process purchase requisitions from Project Managers and create Purchase Orders for external suppliers.
  • Follow up on open purchase orders and expedite when necessary to meet deadlines.
• File purchase orders, signed timesheets, JHAs, and invoices in job folders.
• Process invoices from suppliers and verify all information matches the purchase order before submitting for approval.
  • Ensure the correct purchase order and field service job number.
  • Obtain necessary approvals for payment.
  • Enter receipt details into the ERP system.
  • Submit invoices to Field Service Accounting with all required documentation to ensure timely payment.
• Manage and verify charges on the Field Service P-Card.
• Order office supplies for Field Service personnel.
• Prepare management reports as needed.
• Prepare shipping tickets using UPS or FedEx.
• Maintain and organize office files (both digital and paper).
• Monitor and manage employee time reporting and expense submissions.
• Verify and process employee timesheets and ensure compliance with company policies.
• Assist employees with time and expense report submissions, resolving any issues or discrepancies.

Candidate Profile / Skills Required:

• High school diploma or equivalent (business education or associate degree preferred).
• Proficiency in Microsoft Word, Excel, and Lotus Notes.
• Experience with office equipment (multi-function machines: copy, scan, fax).
• Strong verbal and written communication skills.
• Ability to organize, prioritize, and manage multiple tasks.
• Experience in working with ERP systems is an advantage.
• Ability to interact with internal teams (Field Service Representatives, Project Managers, Mechanical Specialists, financial personnel) and external contacts (vendors, customers).

Location: Saudi Arabia

Type: Permanent / Full Time / Remote (Based in Saudi Arabia)

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Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to us for precision engineering, extraordinary reliability and unparalleled service.

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