We are seeking a skilled individual to join our team as a Digital Marketing and Customer Service Specialist. In this role, you will be responsible for executing digital marketing strategies and providing exceptional customer service. The ideal candidate should have a strong background in digital marketing and a passion for delivering outstanding customer experiences.
Responsibilities:
- Develop and execute digital marketing campaigns to drive traffic, engagement, and bookings through various channels such as social media, email.
- Conduct keyword research, optimize website content, and implement SEO best practices to enhance search engine rankings and organic traffic.
- Manage social media platforms and engage with the audience
- Monitor and analyze website traffic and performance
- Provide excellent customer service through various channels
- Assist with customer inquiries and resolve issues in a timely manner
- Prepare weekly/ monthly reports to Marketing Manager
- Collaborate with sales and operation team (requires presence in branches some days of the week) to streamline order processing procedures and improve customer satisfaction.
Requirements:
- Proven experience in digital marketing and customer service
- Strong knowledge of digital marketing tools like Google Analytics, SEO tools, social media management platforms, and email marketing software.
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
- Knowledge of HTML/CSS and experience with Adobe Photoshop, CorelDraw and design tools are advantageous.
- Proficiency in English and Arabic
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