Receive and record orders from guests via telephone, in-person, or through electronic ordering systems.
Confirm order details with guests, including special requests, dietary restrictions, and allergies.
Menu Knowledge:
Maintain a thorough knowledge of the menu items, including ingredients, preparation methods, and pricing to provide informed recommendations to guests.
Inform guests about daily specials and promotions.
Communication:
Relay orders accurately to the kitchen and bar staff, ensuring clarity and understanding of guest requests.
Communicate any special instructions or modifications to the appropriate team members.
Customer Service:
Provide excellent customer service by being attentive, courteous, and responsive to guests' needs and inquiries.
Address guest complaints or concerns promptly and escalate issues to management as necessary.
Quality Control:
Ensure that all orders are prepared and delivered to guests in a timely manner and meet the hotel's quality standards.
Check the accuracy of orders before they are dispatched from the kitchen or bar.
Record Keeping:
Maintain accurate records of orders taken, payments received, and any guest feedback.
Assist in inventory management by reporting low stock levels of menu items or supplies.
Health and Safety:
Adhere to all health and safety regulations, including food safety standards and cleanliness protocols.
Ensure the work area is clean and organized at all times.
Collaboration:
Work closely with kitchen and service staff to ensure a smooth operation and excellent guest experience.
Participate in team meetings and training sessions to enhance skills and knowledge.
Qualifications:
Education: High school diploma or equivalent preferred; hospitality or food service training is a plus.
Experience: Previous experience in a customer service or food and beverage role is preferred.
Skills:
Strong communication and interpersonal skills.
Excellent listening skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Basic math skills for handling cash and processing payments.
Technical Skills: Familiarity with point-of-sale (POS) systems and order management software.
