Job Description
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Job Description
- To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn-down service.
- To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
- To ensure the upkeep of all the front of the house, including the hotel entrance.
- To ensure the upkeep of all the designated back of the house areas.
- To check regularly the night shift for cleaning.
- To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
- To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.
- To deal with different suppliers and contractors.
- To oversee the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
- To implement housekeeping-related HACCP procedures.
- To be involved in sustainable development and to apply energy and waste management.
- To monitor cost control and to suggest saving programs.
- To ensure all linen and uniform management and handling procedures are respected.
- To implement Focus and other financial procedures.
- To supervise and control Lost and Found, maintain records, and mail packages to clients.
- To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
- To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
- To liaise with the Front Office on the scheduling of rooms for maintenance programs.
- To ensure close coordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relations regarding usual and unusual guest requests.
- To daily review the Night Audit reports related to Housekeeping.
- To offer assistance at any time in the operations and to monitor, highlight, and suggest improvements on any dysfunction.
- To ensure proper coverage and supervision of the Housekeeping sections at all times.
- To set performance targets for all associates and constantly monitor and increase staff productivity.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the setups.
- To ensure the strict control of room keys and section keys.
- To implement and follow up daily checklists.
- To prepare forecasts and statistics.
- To respect schedules, terms, and deadlines as agreed with the Management.
- To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
- To ensure that all team members are updated with the latest administrative, organizational, operational, or other changes and news.
- To conduct a daily line-up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activities.
- To share daily activity highlights with the Director of Operations, including internal and external guest opportunities.
- To assist the Director of Operations in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
- To ensure the loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.
- To call the Director of Operations or the Hotel Manager for advice in serious cases or if approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately followed up.
- To ensure a proper use of the telephone etiquette as per Rixos standards.
- To interview potential candidates and assist in new team members' integration in liaison with the People & Culture Department.
- To create an atmosphere of high morale and a happy working relationship among the staff.
- To conduct staff evaluations and surveys. To develop staff motivation and performance action plans.
- To be involved in staff retention and satisfaction.
- To ensure training and regular “refresher” courses are conducted and attended as scheduled.
What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Qualifications
Diploma or degree in vocational hospitality, 8– 10 years experience in 4-5 star Hotel
