Job Description
Job Summary:
We are seeking an experienced Enterprise Application Support Specialist with a focus on ERP (Enterprise Resource Planning) and HRMS (Human Resource Management Systems) to support and maintain critical banking applications. The ideal candidate will have hands-on experience in supporting ERP and HRMS solutions, ensuring their functionality, resolving technical issues, and optimizing application performance to meet the operational needs of the bank.
Key Responsibilities:
- ERP & HRMS Application Support: Provide day-to-day support for ERP and HRMS systems, ensuring optimal performance, and quickly resolving any incidents or service requests.
- Troubleshooting & Issue Resolution: Diagnose and troubleshoot issues related to ERP and HRMS applications, working closely with internal teams and vendors to resolve system errors, data inconsistencies, and performance problems.
- System Monitoring & Maintenance: Proactively monitor and maintain the ERP and HRMS systems, ensuring that all components are running efficiently and in compliance with security protocols.
- System Upgrades & Patches: Assist in the planning and implementation of software upgrades, patches, and new releases, ensuring that the applications remain up-to-date and secure.
- Data Integrity & Compliance: Ensure data integrity across all ERP and HRMS modules (finance, HR, payroll, procurement, etc.), ensuring that the systems comply with banking industry regulations, internal policies, and legal requirements.
- User Support & Training: Provide user support, troubleshooting guidance, and training for bank employees using the ERP and HRMS systems. Assist with onboarding new users and providing ongoing training on system functionality and best practices.
- Collaboration & Documentation: Work closely with internal teams, including IT, finance, HR, and compliance, to identify system improvements and enhancements. Document issues, fixes, configurations, and updates to ensure comprehensive knowledge sharing and system continuity.
- Performance Optimization: Analyze and optimize the performance of ERP and HRMS applications, identify potential bottlenecks, and implement improvements to enhance system efficiency and user satisfaction.
- Incident Management: Manage incidents, prioritize based on severity, and ensure timely resolution. Participate in root cause analysis and propose long-term solutions for recurring issues.
- Project Support: Assist in the implementation and integration of new ERP/HRMS modules or third-party applications, ensuring seamless integration with existing systems and processes.
