Key Responsibilities:
The job holder is responsible for member level details in the internal system. He/she will be responsible for any endorsement requests, queries and issues related on member level to be completed within the agreed turnaround time.Working directly with client managers (new & retention) on membership list & validating with Yakeen to achieve 100% upload within 48 hours & minimizing fallout below 1% (excluding duplicate insurance) after client confirmation.
Enrollments: Handle day to day activities related to Member endorsements - Addition, Deletion, Update requests. Validate and process requests as per Regulatory Guidelines, Standard Operating Procedures and Business Processes in line with agreed KPI/TAT.
Upload member documents in Compliance repository for future audit and review.
Acknowledge and confirm completion of requests via ticketing portal.
Fallouts & Duplicate Insurance: Working directly with clients to manage fallouts & arrange compliance information for successful CHI upload.
Policy validation: Arranging required compliance documents & information to confirm policy validation.
Misc. : Any related tasks on membership/policy assigned by Manager.
About The Cigna Group
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.