The job profile for this position is Eligibility Analyst, which is a Band 2 Senior Contributor Career Track Role.
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Key Responsibilities:
The job holder is responsible for member level details in the internal system. He/she will be responsible for any endorsement requests, queries and issues related on member level to be completed within the agreed turnaround time.Working directly with client managers (new & retention) on membership list & validating with Yakeen to achieve 100% upload within 48 hours & minimizing fallout below 1% (excluding duplicate insurance) after client confirmation.
Enrollments: Handle day to day activities related to Member endorsements - Addition, Deletion, Update requests. Validate and process requests as per Regulatory Guidelines, Standard Operating Procedures and Business Processes in line with agreed KPI/TAT.
Upload member documents in Compliance repository for future audit and review.
Acknowledge and confirm completion of requests via ticketing portal.
Fallouts & Duplicate Insurance: Working directly with clients to manage fallouts & arrange compliance information for successful CHI upload.
Policy validation: Arranging required compliance documents & information to confirm policy validation.
Misc. : Any related tasks on membership/policy assigned by Manager.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.