Engineer, Integration Support

Welcome to the world of Mrsool! 🌍✨ Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. 🌟📲

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. 🌐📦 This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. 🚗🛵

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. 😋🎁 We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. 💪💫

As an Integration Support Engineer, your main responsibility will be to solve integration support problems and make sure that store partners can smoothly integrate with Mrsool in a complex technological environment. You will be responsible for providing L0 support required by the internal stakeholders and store partners, for any integration related issues.

Your role will involve working with different teams, troubleshooting integration issues, and using your technical knowledge to ensure that system integrations are successful and efficient.

if you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today!

• Technical Support:
  • Serve as the primary point of contact for escalated integration issues.
  • Analyze and troubleshoot integration problems, ensuring timely resolution.
  • Provide on-call support as needed to address critical integration issues.
  • Provide guidance and technical expertise to resolve complex integration challenges.
• Integration Management:
  • Design, implement, and maintain integration processes and workflows.
  • Collaborate with development teams to ensure the smooth integration of software applications.
  • Oversee the testing and validation of integration solutions.
• Documentation & Runbooks:
  • Develop and maintain comprehensive documentation for integration processes and procedures.
  • Create knowledge base articles and training materials for support engineers.
• Collaboration:
  • Work closely with development teams, account managers, content team, store partners and other stakeholders to understand and provide integration support.
  • Collaborate with store partners for UAT and support to onboard.
• Continuous Improvement:
  • Identify opportunities for process improvement and optimization in the integration workflow.
  • Stay current with industry best practices and emerging technologies related to integration.
• Communication:
  • Effectively communicate technical information to both technical and non-technical stakeholders.
  • Provide regular updates on the status of integration projects and support issues.