Job Description
We are looking for an experienced and motivated End-user Support Specialist to join our team in Riyadh, Saudi Arabia. As an End-user Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.
Responsibilities:
- Provide technical support to end-users, resolving hardware and software issues promptly and efficiently.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Troubleshoot network connectivity issues and assist with network maintenance tasks.
- Assist with the setup and maintenance of user accounts and permissions.
- Collaborate with other IT team members to identify and resolve complex technical problems.
- Document and maintain records of technical issues and solutions, ensuring accurate and up-to-date information.
- Stay up-to-date with the latest technology trends and advancements.
- Provide training and guidance to end-users on how to use hardware and software effectively.
- Ensure the security and confidentiality of all information and systems.
- Adhere to company policies and procedures related to IT support.
Preferred Candidate:
- Proven experience as an End-user Support Specialist or similar role.
- Excellent problem-solving and analytical skills.
- Strong knowledge of computer hardware, software, and operating systems.
- Familiarity with network protocols and troubleshooting techniques.
- Ability to effectively communicate technical information to non-technical users.
- Excellent customer service skills and a patient, customer-focused approach.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to prioritize and manage multiple tasks and deadlines.
- Knowledge of IT security best practices.
Job Details
- Job Location
- Riyadh Saudi Arabia
- Company Industry
- Non-profit Organization
- Company Type
- Employer (Private Sector)
- Job Role
- Information Technology
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 0 Max: 2
- Residence Location
- Saudi Arabia