EN - Reception Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
 

Fairmont Ramla Riyadh is a luxury long-stay Riyadh hotel for families welcoming business and leisure guests. A serene and verdant hideaway from the bustle of Saudi Arabia’s most dynamic city, the hotel has 249 serviced apartments with balconies, seven exquisite restaurants and bars, and some of the most prestigious meeting space in Riyadh. 

First impressions are everything!  As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast-paced, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours - regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus

• Saudi National is a must as per local regulations 
• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English and Arabic
• Additional languages are a plus