Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

What You Will Do

Order Fulfillment & Delivery

  • Ensures the pick-and-pack process is conducted accurately to prepare and dispatch orders for delivery.
  • Monitors delivery status to confirm timely and successful delivery of parcels to customers.
  • Coordinates with couriers to troubleshoot and resolve any issues with parcel delivery, ensuring customer expectations are met.
  • Updates and maintains records of deliveries to support operational efficiency and customer satisfaction.

Customer Service Liaison

  • Works closely with customer service to address inquiries related to order status, delivery issues, and product information.
  • Provides customers with timely updates regarding order and delivery status to enhance transparency and trust.
  • Handles customer complaints professionally, using set service standards to resolve issues within scope of control.

Returns & Refund Management

  • Manages the return and refund process in accordance with company policies, ensuring accuracy and efficiency.
  • Processes refunds promptly, maintains clear records, and monitors patterns to support inventory management and customer service standards.

Website Maintenance

  • Regularly updates product listings, descriptions, and prices on the website to reflect current inventory and pricing accurately.
  • Ensures website functionality and aesthetics are maintained, troubleshooting and escalating issues as needed to ensure a positive user experience.
  • Coordinates with marketing to support website promotions and seasonal campaigns through accurate and attractive online presentation.


Skills

Required Skills to Be Successful

  • Familiarity with e-commerce platforms, logistics, and order fulfillment processes.
  • Strong organizational, communication, and problem-solving skills to manage multiple aspects of the e-commerce process.
  • Customer service oriented with a proactive approach to handling inquiries, issues, and opportunities for improved customer satisfaction.
  • Basic computer and digital skills, with an eye for detail in managing website content and customer records.
  • Ability to collaborate effectively with customer service and logistics teams to meet business objectives.
  •  

What Equips You for the Role

  • Education: Bachelor’s Degree in Business, E-Commerce, or a related field (preferred but not essential).
  • Minimum Experience and Knowledge: 1-3 years of experience in e-commerce, customer service, or logistics.


Apply on company site Email to Friend Complete Questionnaire
Al Futtaim Group logo
Al Futtaim Group
Follow Unfollow

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

See Company Details
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE