1. Responsible for the daily management of the dark store delivery module, developing regional delivery management plans and supervising on-site execution.
2. Facilitate the implementation of business operations in the region, monitor daily operations, service quality, and performance metrics.
3. Collect, provide feedback on, and resolve fulfillment issues in the region, follow up on operational anomalies, and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
Adhering to the ‘Retail + Technology’ strategy, Meituan commits to its mission that 'We help people eat better, live better'. Since its establishment in March 2010, Meituan has advanced the digital upgrading of services and goods retail on both supply and demand sides. Together with our partners we provide quality services for consumers. On 20 September, 2018, Meituan was listed on the Main Board of the Stock Exchange of Hong Kong. Meituan has always put customers first, and continuously increased its R&D investment in new technologies. Meituan will join hands with all partners to fulfill our social responsibility and create more values for the society
