1. Responsible for the daily management of the dark store delivery module, developing regional delivery management plans and supervising on-site execution.
2. Facilitate the implementation of business operations in the region, monitor daily operations, service quality, and performance metrics.
3. Collect, provide feedback on, and resolve fulfillment issues in the region, follow up on operational anomalies, and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
Keeta is an independent brand under Meituan, the world’s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, with the mission: "We help people eat better, live better." Launched in Hong Kong in 2023, Keeta has already achieved full regional coverage and is now expanding into the Saudi market, with plans for further global growth. The Keeta grocery-focused retail business is dedicated to better serving users worldwide. To support this goal, our overseas operations have been formally established. By leveraging our local self-operated retail capabilities and instant delivery services, we aim to offer richer and more convenient instant retail experiences to users in even more regions around the globe.