Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
Purpose
Creates a warm and inviting sense of arrival for Café Boulud guests, including those visiting the restaurant, banquet events, or the hotel. Coordinates the parking and retrieval of guest vehicles, arranges transportation, and ensures smooth and professional guest departures.
Main Tasks and Responsibilities
Guest Welcome:
- Greets guests arriving by private car, taxi, or limo, warmly opening car doors and assisting with their arrival. Issues valet parking tickets to those requiring parking services.
- Offers a verbal greeting to guests arriving on foot and opens doors to welcome all guests into Café Boulud.
Traffic Management:
- Maintains a smooth traffic flow on the driveway by directing guest vehicles and taxis to designated areas. Coordinates with valet parkers for efficient car parking.
Guest Interaction:
- Delivers exceptional hospitality, handling all guest interactions with professionalism. Accommodates special requests, resolves guest concerns, and provides information on services, hours of operation, key personnel, and in-house events.
- Proactively greets guests passing through the entrance and offers assistance as needed.
Operational Excellence:
- Ensures compliance with Café Boulud and Four Seasons’ standards, including Category One and Category Two Work Rules and Standards of Conduct outlined in the Employee Handbook (EmPact).
- Collaborates harmoniously with colleagues and supervisors, maintaining professionalism and teamwork.
Cleanliness and Support:
- Maintains a high level of cleanliness and organization on the driveway and at the entrance of Café Boulud.
- Assists with Bell Staff and Valet Parking responsibilities during peak periods or staff shortages.
Confidentiality
- During employment, access to confidential information about the Company, guests, and employees may occur. It is essential that all such information is kept strictly confidential and only disclosed as permitted or necessary. Refer to the Employee Handbook for complete confidentiality policies.
Additional Information
- This job description outlines the primary duties and responsibilities of the role but is not exhaustive. Other comparable tasks and responsibilities may be assigned temporarily or permanently, as needed
