Bayt.com
https://bayt.page.link/SBAe9drJrkxJDtjDA
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Job Description

  • Assign towing requests by manually dispatching tow trucks based on availability, proximity, and service priority.
  • Monitor real-time operations by tracking active service requests, ensuring on-time arrival and proper job execution.
  • Communicate with providers by coordinating with tow truck drivers and service providers to confirm availability and dispatch status.
  • Handle escalations by addressing delays, service issues, or provider unresponsiveness and taking corrective actions.
  • Verify provider readiness by ensuring dispatched providers have the necessary equipment and are prepared for the assigned job.
  • Provide customer service support by assisting in resolving customer concerns related to towing dispatch and service delays.
  • Record and report data by maintaining accurate logs of dispatch activities, cancellations, delays, and escalations for performance tracking.
  • Collaborate with teams by working closely with the operations, logistics, and customer service teams to improve dispatch efficiency.
  • Ensure compliance by following company policies and operational procedures for dispatching and provider management.
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