Job Description
Your Role Our EAME Distribution Middle East & Eurasia Region team is looking for a motivated and p ositive Digital Operations Territory Manager (Saudi national) to join the dynamic and newly opened Caterpillar office in Riyadh, KSA. Your critical thinking skills and analytical mind will thrive as you shape a data-driven organization of the future. Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data. Your Role will include, but is not limited to: Manage processes and initiatives associated with Digital and dealer / customer related strategies to ensure dealers deliver superior customer experience and business growth. Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience. Skills You Will Have Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit , receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Knowledge of approaches, tools, techniques for recognizing, anticipating , and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. University degree in Business, Marketing or Engineering or equivalent experience. 7+ years’ experience in Consulting , Digital or Strategy roles, involving dealer and/or customer facing interactions. Global Perspective: Proven experience working on international projects, with an understanding of diverse markets, cultural nuances, and global business operations to drive success in worldwide go-to-market strategies. D ata analytical skills (Google Analytics Suite) and data management with a proven record in leading Digital Transformation in a B2B environment. Strong experience in change management , project management and strategy execution and governance. Proven experience in process improvement or process evaluation focused on customer experience. Excellent presentation skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. What we offer
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
