Delivery Consultant

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your Role and Responsibilities
The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Integration portfolio side, focusing on Cloud Pak for Integration. EC is a growing and revenue generating arm of Expert Labs. EC contracts provide IBM Clients access to a Subject Matter Expert (SME). The Subject Matter Expert will combine deep specialty skills in the assigned IBM Product with working knowledge of Client’s solution to provide customized technical assistance as follows:

Technical Planning, Decision-Making, and Problem-Solving
• provide input into technical decision-making related to the Product;
• collaborate with Client in proactive planning for problem avoidance and potential increased solution capability in its use of the Products such as change management, Product end-of-life, containerization, upgrades, migration, adopting additional product features, and similar planning;
• guide Client on event preparation readiness that may be required during critical business periods such as seasonal peak system loads, application go-lives, or similarly strategic situations;
• guide Client in performance tuning and resolving stability concerns;
• guide Client with resolving interoperability, application issues, and integration points in the Client’s solution involving the Product; and
• other optional technical activities as prioritized by Client and mutually agreed with IBM that fit within the time allocated in the Order.

Technical Knowledge Sharing
• provide customized recommendations on how to use Product functionality in Client’s specific application or use case;
• review skills of Client’s team as they relate to the Product and provide recommendations on how to close any gaps identified;
• provide technical information to Designated Contacts in usage and proven practices for the Product;
• deliver knowledge sharing sessions on technical topics to help Client’s team apply Product knowledge to Client’s environment;

Your role also requires the ability to be flexible towards the client’s needs and bring resolution to their requirements quickly and efficiently. Your goal as a successful SME resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Integration product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems – this is the role for you!

Required Technical and Professional Expertise
• Demonstrate a history of success as a delivery consultant, pre-sales, enterprise architect, or equivalent role for at least 2 – 3 years
• At least 1- 2 years of experience in the consulting of the following IBM products:
– IBM Cloud Pak for Integration:
– API Connect / DataPower
– MQ
– App Connect Enterprise (ACE)
• Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux
• Have a proven track record of at least 1 – 2 years of technical client management remote and on client site
• Have handled difficult customers or situations and can demonstrate resolutions
• Proven ability to navigate data and people to find answers
• Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

Preferred Technical and Professional Expertise
Additional consulting skills: Cloud Pak for Integration and RedHat OpenShift Container Platform