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Saudi nationals
Full Time Employee
500 Employees or more · Accounting

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Job Description

We are seeking a Field Representative to join our team in providing field services, support, and assistance to the beneficiaries under GlobeMed Saudi programs. The ideal candidate will be responsible for monitoring events in a field location, ensuring better customer service and support for hospital admissions when seeking medical services. As a Field Representative, you will serve as a mediator between the patient and the hospital, providing beneficiaries full access to medical services as per the terms and conditions of the policy. You will also be responsible for conducting investigations into complaints from beneficiaries and ensuring daily follow-up on admitted patients.Responsibilities:Monitor events in a field location, assuring better customer service and support hospital admission of patients when seeking medical servicesProvide better customer service by serving as a mediator between the patient and the hospitalProvide beneficiaries full access to medical services as per the terms and conditions of the policy and coordinate with the admission department at the concerned hospitalConduct daily follow-up on admitted patientsConduct investigations into complaints from beneficiariesPreferred Candidate:Saudi female

Skills

Excellent customer service skillsStrong communication and interpersonal skillsAbility to mediate and resolve conflictsAttention to detail and ability to follow proceduresAbility to work independently and handle multiple tasks

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
Nationality
Saudi Arabia
Gender
Female
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GlobeMed Saudi
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GlobeMed Saudi is a Third-Party Administrator (TPA), incorporated in KSA offering support to insurance companies with highly advanced tools and services. It is a licensed company, subject to the supervision of the Insurance Authority. GlobeMed Saudi offers a wide array of healthcare services such as providers’ network management, approvals and claims processing, reconciliation, customer services and business intelligence services. Moreover, we provide innovative and comprehensive services and solutions to manage clients’ complex needs, such as Pharmacy Benefits Management and international health services. Over the past years, we have lived up to our promise of improving the healthcare services to 7 client insurers, and more than 2.5 million insured members. On the public sector front, GlobeMed Saudi was appointed by the Ministry of Health as the exclusive TPA to manage the referral of cases from public to private providers, and by the Council of Health Insurance to manage the claims cycle of the Dhaman fund.

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