Job Description
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.
The Job in a Nutshell 💡
This is a Riyadh-based role for a Data Analytics Senior Manager within Foodics, a leading Restaurant POS SaaS company operating across the GCC, Egypt, and Jordan. As a key contributor to Foodics’ mission of empowering restaurants to achieve operational excellence, you will spearhead analytics for Customer Operations. You will play a pivotal role in building a robust data infrastructure, designing insightful dashboards, and driving data-driven decisions that enhance customer experience and operational efficiency.
What You Will Do ❓
- Lead the development and execution of the data analytics strategy for Customer Operations, aligning with organizational goals.
- Oversee the creation of comprehensive dashboards that deliver actionable insights for key stakeholders.
- Build, mentor, and manage a high-performing data analytics team, including Senior Analysts.
- Develop a data roadmap for automating repetitive tasks and improving operational productivity with data engineering team
- Collaborate with cross-functional teams to identify key metrics, KPIs, and areas for improvement.
- Conduct advanced data analysis, including correlations, to unlock insights that enhance customer success and Foodics Pay operations.
- Work closely with the Data Engineering team to ensure a unified and efficient data infrastructure.
- Provide technical expertise and guidance on complex data issues, including disconnected systems and multiple data warehouses.
- Drive innovation in analytics by adopting new tools, techniques, and processes to improve efficiency and accuracy.
What Are We Looking For ❓
- Bachelor’s or Master’s degree in Data Science, Analytics, Computer Science, or a related field.
- 8+ years of experience in data analytics, with leadership qualities.
- Proven expertise in data visualization tools such as Tableau, Power BI, or Looker.
- Advanced proficiency in SQL, Python, or R for data manipulation and analysis.
- Strong understanding of data architecture and warehouse management.
- Experience in building and scaling analytics teams, including recruiting and mentoring talent.
- Excellent communication skills, with the ability to convey complex data insights to non-technical stakeholders.
- Demonstrated success in developing and implementing data strategies that drive measurable business impact.
Who Will Excel ❓
- Candidates with prior experience in SaaS, F&B, or Fintech industries.
- Individuals familiar with the challenges of startup environments or high-growth companies.
- Professionals with certifications in data analytics, such as Certified Analytics Professional (CAP) or Google Data Analytics Professional Certificate.
- Those who have experience with large-scale data infrastructure and integration projects.
- Candidates with hands-on experience in tools like Snowflake, BigQuery, or AWS Redshift.
- Professionals passionate about empowering teams with data and committed to fostering a data-driven culture at Foodics.
What We Offer You❗
We believe you will love working at foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
