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Customer Training Professional
Location 3rd Floor, Olaya Tower A, Riyadh, AL RIYADH, 11321, Saudi Arabia Category Customer Experience Job Id HRD242564 JOB DESCRIPTION
Join a team recognized for leadership, innovation and diversity
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
As a Guide Customer Experience Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels.
Key Responsibilities
• Assisting in the development and implementation of the customer experience training strategy and initiatives across the organization. • Assisting in the design and delivery of comprehensive training programs to enhance the capabilities of employees at all levels.
• Collaborating with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Contributing to the design and delivery of engaging and interactive training materials and resources.
• Providing guidance and facilitating training professionals and subject matter experts.
• Assisting in setting the standards for training program design, delivery, and evaluation.
• Assisting senior guide in shaping the customer experience vision and strategy.
• Contributing to strategic decision-making and driving alignment with the organization's goals and objectives.
• Staying updated with industry trends and best practices in customer experience training.
• Assisting in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
• Assisting in evaluating the effectiveness of training programs through data analysis and feedback.
• Contributing to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
• Collaborating with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
Qualification:
• 6 years of proven experience in customer experience training or a related field, with a proven track record of assisting in the design and delivery of training programs.
• Strong communication and presentation skills.
• Ability to effectively communicate concepts and ideas to diverse audiences.
• Knowledge of instructional design ethics and adult learning methodologies.
• Experience in developing training materials and resources.
• Experience in collaborating with cross-functional teams and stakeholders.
• Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
• Thoughtful mindset with the ability to analyze training needs and evaluate training effectiveness.
We Offer:
The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us. Group medical insurance plan life. Paid annual leave and time off work. A culture that fosters inclusion, diversity and innovation. Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Information
JOB ID: HRD242564
Category: Customer Experience
Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia Nonexempt
Global (ALL)
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