Customer Success Manager

Job Purpose: In this Role You'll be the voice of the customer inside The Company, building strong, long-lasting relationships. You will collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Your core responsibilities will be:
● Onboarding & Implementation: Ensure smooth onboarding and training for new customers to set them up for success with our platform.
● Support: Provide exceptional ongoing support, ensuring all customer inquiries and issues are handled efficiently and effectively.
● Adoption & Churn Management: Monitor and analyze customer usage patterns, identifying and addressing churn red flags, and driving product adoption to maximize customer success.
● Renewals: Proactively manage customer renewals by engaging with customers early, identifying their ongoing needs, and ensuring they continue to find value in our solutions.

Job Description:
● Own the overall relationship with assigned clients, including onboarding, implementation, support, training, increasing adoption, managing renewals, and ensuring high levels of customer satisfaction.
● Establish a trusted and strategic advisor relationship to help drive
continued value from our products and services.
● Maintain and develop customer success strategies and best practices with the help of the creative team, including customer support content.
● Collaborate with internal teams to understand customer needs, improve product experience, and contribute to long-term retention and growth.
● Maintain key customer success metrics and data as directed, ensuring full visibility into customer health and potential risks.

About the company: Saudi start-up company making e-signatures easy and secure. They help companies save time and build trust online by streamlining agreement signing for everyone involved with the integration with Nafath for more security and authentication.