Job Description
OVERVIEW
Position
Customer Solutions Manager
Job Code
Manager
Reports to
Planning and Service Delivery Manager
Direct Reports
4 leads
Division/Section
Port/Sea Mobility
Department
Port Corporate
Sector
OXAGON/Sea Mobility
Job Family
Role Purpose
- To lead and empower a high-performing customer service team dedicated to providing exceptional service to port users.
- To develop and implement strategies that enhance customer satisfaction, loyalty, and retention within the port environment.
- To champion a collaborative approach, fostering strong relationships with internal and external stakeholders.
- To ensure the efficient and timely resolution of customer inquiries, complaints, and requests related to port services.
KEY ACCOUNTABILITIES & ACTIVITIES
Responsibilities
- Team Leadership and Development:
- Recruit, hire, train, and coach a customer service team with in- depth knowledge of port operations.
- Set clear performance goals, provide ongoing feedback, and conduct performance reviews for your team.
- Cultivate a positive and supportive work environment that motivates and empowers team members.
- CustomerServiceExcellence:
- Develop and implement customer service policies, procedures, and standards aligned with port best practices.
- Monitor and analyze customer
Job Details
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Job Location
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Saudi Arabia
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified