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Customer Service Trainer

16 days ago 2024/10/31
Saudi nationals
1-3 years of experience

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Job Description

We are looking for a Customer Service Trainer to join our team in Riyadh, Saudi Arabia. As a Customer Service Trainer, you will be responsible for designing and delivering training programs to our customer service team, ensuring they have the skills and knowledge to provide exceptional service to our customers.

Responsibilities:

  1. Develop and implement training programs for our customer service team.
  2. Design and deliver training sessions on customer service best practices, including effective communication, problem-solving, and conflict resolution.
  3. Assess the training needs of our customer service team and develop customized training plans.
  4. Create training materials, including presentations, handouts, and online modules.
  5. Evaluate the effectiveness of training programs through assessments and feedback.

Preferred Candidate:

  1. Minimum of 1-3 years of experience as a Customer Service Trainer or similar role.
  2. Strong knowledge of customer service principles and best practices.
  3. Excellent communication and presentation skills.
  4. Ability to design and deliver engaging and interactive training sessions.
  5. Experience in developing training materials and resources.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1 Max: 3
Residence Location
Saudi Arabia
Nationality
Saudi Arabia

Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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