Customer Service Specialist

Job Req Number:  86563
Time Type: Full Time

Role Summary:  

As a transport operator you will be providing good, accurate and clear information to both drivers and customers to ensure that goods arrive at their destination on time and in the best possible condition. You will play a pivotal role in optimizing a comprehensive logistics operation, ensuring efficient delivery to the Customer. The scope is ranging from inbound transport to the Fulfillment center in Ras al Gasabah and the final mile delivery to the customer on Sindalah. You will collaborate with a variety of internal and external stakeholders.  

Responsibilities:  

Work as part of the team to Operate, continuously develop & improve the transport operations. Ensuring safe and efficient transport in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company. 

• Vehicle Monitoring and tracking. 

  
  

• Communicating with drivers & Customers and any other stakeholders. 

  
  

• Working on the TMS by entering & updating data. 

  
  

• Assisting the planning of vehicles. 

  
  

• Perform and correctly implement General Administration, e.g., invoicing; filing; queries; claims; check costs in accordance with departmental requirements.  

  
  

• Utilize vehicle fleet in the most effective way. 

  
  

• Any reports/KPI's required. 

  
  

• Adhering to all traffic office functions in line with company policies and procedures. 

  
  

Essential skills  

• Excellent Communicator. 

  
  

• Good Customer Service. 

  
  

• Proficient in PC and Transport Operating Systems. 

  
  

• Knowledge of Drivers Hours & Transport Regulations. 

  
  

• Ability to multi-task under pressure. 

  
  

• Problem solving. 

  
  

• Work effectively as part of a team. 

  
  

• Familiarity with industry-related software and technologies. 

  
  

• Able to deal effectively in demanding situations, to manage continuity, change and transition. 

  
  

• Strategic mindset, results oriented, and goal driven. 

  
  

• Can DO mentality, hands-on. 

  
  

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.