The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.
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About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license – and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
Our Offer:
VIP Healthcare Insurance Plan
Professional learning programs to help you grow your career at Cigna
Superb office location at Riyadh Front
The role:
Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.
Qualifications:
Bachelor’s degree or equivalent
Minimum 1+ years of customer service experience analyzing and solving customer problems
Call center experience
Excellent English written and oral communication skills
Arabic written and oral skill is a must
Exceptional organizational and time-management focus
Ability to perform in a high volume, fast paced call center environment
Proven ability to work independently as well as a productive member of a team
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Extensive understanding in Medical Terminology is a PLUS
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)
Conditions/Requirements:
Work in 24 x 7 rotation shifts.
5 days a week.
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
During public holidays
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.