Customer Service Representative (Email and call)-3 page is loaded
Customer Service Representative (Email and call)-3
Customer Service Representative (Email and call)-3
remote typeHybrid locationsRiyadh, Saudi Arabia time typeFull time posted onPosted 24 Days Ago time left to applyEnd Date: November 30, 2024 (14 days left to apply) job requisition id24014343 Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.
Qualifications
• Must have a Bachelor’s degree or equivalent
• Excellent English written and oral communication skills
• Arabic written and oral skill is a Must
• Exceptional organizational and time-management focus
• Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• 1+ years of customer service experience analyzing and solving customer problems required, call center experience a PLUS
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Medical Terminology a PLUS
Conditions/Requirements:
- Work in 24 x 7 rotation shifts.
- 5 days a week.
- In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
- During public holidays
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If
you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
remote typeHybrid locationsRiyadh, Saudi Arabia time typeFull time posted onPosted 25 Days Ago time left to applyEnd Date: November 30, 2024 (14 days left to apply)
