Job Description
Job Summary:
The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.
Duties & Responsibilities:
- Enter and confirm sales orders placed by phone, fax, or e-mail;
- Resolve any discrepancies for EDI/EFAX orders;
- Resolves product problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution;
- Provides status of orders and resolve any shipping discrepancies;
- Creates and maintains customer records by recording/updating account information;
- Analyzes weekly reports to edit/adjust customer pricing and financial records;
- Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs;
- Support sales force and internal team members for samples and supplies;
- Contributes to team effort by accomplishing related results as needed and directed by management;
- Performs other duties or special projects as assigned;
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
- Two or more years of customer service experience in an instrument company (preferable medical devices);
- Must have had experience with an ERP system entering orders;
- Must be proficient in Outlook, Word, Excel, PowerPoint,
- Must possess excellent organizational, communication, and writing skills;
- Fluent in English and Arabic
Education:
High School diploma or GED is required
Job Details
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Job Location
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Riyadh Saudi Arabia
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified