We are looking for a Customer Service Representative to join our team in Riyadh. The ideal candidate will be responsible for handling customer requests, responding to inquiries, and following up on customer issues and orders through our website. She will also collaborate with the back-office support team to resolve any in-branch issues efficiently.
Key Responsibilities:
• Greet and assist customers with their inquiries and requests.
• Process customer orders and follow up on their status.
• Address and resolve customer complaints in a professional manner.
• Coordinate with the back-office team to ensure quick issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Provide a high level of customer service to enhance customer satisfaction.
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• Previous experience in customer service is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers and online platforms.
• Fluent in Arabic and English (preferred).