Customer Service Engineer - "Abha", Saudi Arabia | CT & MI - (Saudization)

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer | CT & MI |(Saudization). This position will be based in Abha, Saudi Arabia.

Your role:

• Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under the supervision.
• Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner.
• Reports to the Customer Care Center Manager for operational affairs (Matrix Organization)
• Responsible for their detailed functions described below and within the individual targets and performance parameter
• Supporting the SERVOR Service process and ensuring optimal performance in all process activities related to within his/her area of responsibility
• Escalate incidents according to the defined parameters and inform The Customer care Center of all escalation issues
• Inform Uptime Service Center of all escalation issues
• Report any customer complaints with proper documentation to the CCC
• Ensure the proper use of tools & test equipment and report the usage on any related service report.
• Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

Your expertise:

• Bachelor’s degree in biomedical engineering or related fields.
• Previous experience in a similar role from 0-2 years of Experience and fresh graduates are welcome to apply
• Computer Skills (Microsoft Office Application)
• Fluent in English &Arabic (Speaking, Writing and Reading)
• Analytical, precise, pragmatic, enthusiastic, result-oriented, and commercial awareness
• Flexible to travel across the kingdom.
• Based in Abha or willing to relocate there.

To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

   Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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