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Customer Service

30+ days ago 2025/01/03
Saudi nationals
$1,500 - $2,000
Full Time Employee · Max 2 Years of Experience
10-49 Employees · Metro & Rail Passenger Transport

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Job Description

Customer Service (Fresh)

  • Understand the demand of consumers to provide timely service and solutions.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Adept in using customer relationship management software to offer the best client services.
  • High school or Fresh graduate.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Excellent communication and presentation skills.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Good English level

Preferred Candidate

Years of Experience
Max: 2
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
High school or equivalent
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Mena Business Investment Group logo
Mena Business Investment Group
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MENA is a Spanish company specialized in Recruitment, Services and Human Resource Solutions, Administration Management, International Business Development and Strategic Consultancy for Spanish and European companies in Arabian Countries.

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