Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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500 Employees or more · Automotive Dealership & Distributor
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Job Description

 

  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • 3-5 years in customer service, IT support, or related fields.
  • Proficiency in IT systems, software, and tools.
  • Familiarity with customer relationship management (CRM) software.
  • Knowledge of IT service management processes and best practices.
  • Excellent communication skills for customer interactions and internal team collaboration.
  • Strong problem-solving abilities to address customer issues effectively.
  • Commitment to providing exceptional customer service and enhancing the customer experience.
  • Ability to collaborate with IT teams to resolve customer issues.
  • Willingness to learn new technologies and adapt to changing IT environments.
  • Analytical skills to analyze customer feedback and data for improvements.
  • Relevant certifications in IT service management, customer service, or related IT fields are beneficial.

 

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