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Full Time Employee · Mid Career · 2-5 Years of Experience
500 Employees or more · Automotive Dealership & Distributor
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Job Description

 

  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • 3-5 years in customer service, IT support, or related fields.
  • Proficiency in IT systems, software, and tools.
  • Familiarity with customer relationship management (CRM) software.
  • Knowledge of IT service management processes and best practices.
  • Excellent communication skills for customer interactions and internal team collaboration.
  • Strong problem-solving abilities to address customer issues effectively.
  • Commitment to providing exceptional customer service and enhancing the customer experience.
  • Ability to collaborate with IT teams to resolve customer issues.
  • Willingness to learn new technologies and adapt to changing IT environments.
  • Analytical skills to analyze customer feedback and data for improvements.
  • Relevant certifications in IT service management, customer service, or related IT fields are beneficial.

 

Skills

 

  • Communication Skills

    • Excellent communication skills are essential for effectively interacting with customers and collaborating with internal IT teams.

  • Problem-Solving Skills

    • Strong problem-solving abilities are crucial for addressing customer issues promptly and providing effective solutions.

  • Customer Focus

    • A customer-centric mindset is key to delivering exceptional service and improving the overall customer experience.

  • Adaptability

    • Being adaptable and open to learning new technologies and adjusting to changing IT environments is vital in meeting evolving customer needs.

  • Teamwork

    • Collaboration with cross-functional IT teams to resolve customer issues and enhance service delivery is essential for success in this role.

 

Preferred Candidate

Years of Experience
Min: 2 Max: 5
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Career Level
Mid Career
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Haji Husein Alireza & Co. Ltd. logo
Haji Husein Alireza & Co. Ltd.
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Haji Husein Alireza & Co. Ltd. today represents world's leading automobile and truck manufacturers: Aston Martin, Mazda and MAN Trucks. It is the exclusive Kingdom-wide distributor for the manufacturers it represents. Customer support is assured through a nationwide network of company-owned branches and dealers. Well-developed installment sales and leasing divisions provide Haji Husein Alireza & Co. Ltd. customers with consumer finance and credit support. Haji Husein Alireza & Co. Ltd. (HHA) was established as a general trading company in 1906, with diverse interests in foodstuffs, building materials, and jewelry. In 1926, HHA became the first company to import and distribute automobiles on a commercial basis in the Arabian Peninsula. Although HHA's business has been relatively diversified throughout the years, the automotive field remained the main area of the company's activities. HHA's commitment to excellence by providing quality products and services to its customers, has made it one of Saudi Arabia's leading private businesses

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