Role Responsibilites:
As a Customer Relationship Executive here at Honeywell, you
will be accountable for managing and cultivating relationships with our key
customers. Your primary focus will be on building strong partnerships,
understanding customer needs, and ensuring customer satisfaction. By
effectively managing customer relationships, you will contribute to driving
customer loyalty, retention, and business growth. You will report directly to BA
META Customer Experience Leader and you will work out of our Riyadh office. In this
role, you will have a direct impact on our customers' experience and their
perception of our brand.
Key Responsibilities:
- Proactive Customer Engagement touchpoint (white-glove service)
- Build and maintain strong relationships with key customers with focus on Face-to-Face interactions
- Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty
- Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOC
- Socialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementations
- Understand customer needs and provide tailored solutions to meet their requirements
- Identify opportunities for upselling and expanding customer accounts
- Serve as the main point of contact for customer inquiries, concerns, and escalations
- Support order management, material shortages allocation, orders and escalations for execution- delivery
- Socialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect VOC for potential solutions
- Work with cross-functional teams to ensure seamless delivery of products and services
- Monitor customer satisfaction and proactively address any issues or demands
- Identify opportunities for process improvement and contribute to enhancing the overall customer service experience
You Must Have:
- Excellent communication and people-oriented skills
- Strong problem-solving and negotiation abilities
- Ability to understand customer needs and provide effective solutions
- Proficiency in using customer relationship management software and tools
We Value:
- Degree in engineering/industrial engineering, or Business Administration or a related field
- Proven track record in managing and growing customer relationships
- Strong customer-centric mindset and passion for delivering exceptional service
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and organizational skills
About Honeywell:
Honeywell International Inc. (Nasdaq: HON) invents and
commercializes technologies that address some of the world’s most critical
demands around energy, safety, security, air travel, productivity, and global
urbanization. We are a leading software-industrial company dedicated to
introducing state-of-the-art technology solutions to improve efficiency,
productivity, sustainability, and safety in high-growth businesses in
broad-based, attractive industrial end markets. Our products and solutions
enable a safer, more comfortable, and more productive world, enhancing the
quality of life of people around the globe.
If
this is your dream role, then we'd love to hear from you.
We
are an equal opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
We
will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Additional Information
- JOB ID: req467823
- Category: Integrated Supply Chain
- Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
- Exempt
