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Full Time Employee · Management · Min 2 Years of Experience
100-499 Employees · Medical Clinic

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Job Description

  • Monitoring and analyzing customer service metrics will be a key aspect of your role, as you strive to identify areas for improvement and implement strategies to optimize the efficiency and effectiveness of the customer service team.
  • Monitoring and analyzing customer service metrics will be a critical aspect, identifying areas for improvement and implementing strategies for the team's optimization.
  • Playing a crucial role in shaping and implementing customer service policies and procedures to enhance overall customer satisfaction is a key responsibility.
  • Essential responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.

Skills

  • Adaptability and Flexibility: The business environment is dynamic, and a Customer Service Manager must be adaptable to changes. Flexibility in managing different situations, addressing diverse customer needs, and adjusting strategies to align with evolving business goals are key attributes for success in this role.
  • Outstanding verbal and written communication skills are a must for effective customer interaction and problem resolution.
  • Effective communication, both verbally and in writing, is essential for resolving customer issues and conveying information within the team.
  • Motivating and leading a customer service team to excellence requires strong leadership abilities in a successful Customer Service Manager.

Preferred Candidate

Years of Experience
Min: 2
Residence Location
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Career Level
Management
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Centriq Company
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Centriq Medical Company is a rapidly growing establishment that specializes in the skin care /aesthetics industry. Built on a unique approach of disrupting the industry in the Kingdom through rapid expansion of fully owned clinics as well as offering operational services to other Clinics/Doctors who do not want to get involved in the hassle of day to day operations of the business. With the vast collective experience of a team of professionals who have been in the industry, Centriq Medical Company is looking to elevate the customer journey and modus operandi of the aesthetics industry in the region – through digitization, technology, operational efficiency and marketing. Centriq currently owns 3 clinics in Riyadh and with its innovative approach and commitment to excellence, it is poised to become a major player in the aesthetic industry in the Kingdom of Saudi Arabia.

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