About Livedin:
Join our dynamic team at LivedIn, a fast-growing startup backed by Antler, and help us redefine short-term rental experiences in Riyadh. At Livedin, we recognize a persistent gap within the short-term hosting experience. While Online Travel Agencies (OTAs) have successfully addressed distribution challenges, the essence of the short-term hosting experience remains flawed due to a lack of expertise, skills, and streamlined systems. Our mission is to revolutionize this landscape using transformative technology. By leveraging cutting-edge AI tools alongside automation and expert services, we aim to optimize every facet of short-term rental management. Our primary focus is to empower hosts to deliver exceptional guest experiences seamlessly.
With backing from international venture capital firms, we're poised to disrupt the market and redefine the hosting experience. Currently launching in Saudi Arabia/GCC, we're committed to elevating the standards of short-term accommodations in the region and beyond.
Responsibilities:
- Assist in managing guest inquiries and feedback.
- Support the team in enhancing customer experience processes.
- Contribute to resolving customer issues and ensuring satisfaction.
- Help gather and analyze customer feedback to improve services.
Requirements:
- Strong communication skills in both English and Arabic
- Passion for delivering exceptional customer service.
- Ability to work in a fast-paced, collaborative environment.
- Detail-oriented and proactive in problem-solving.
What We Offer:
- Hands-on experience in a rapidly growing startup.
- Opportunity to learn from experienced professionals.
- Potential for future career opportunities within the company.
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