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Customer Care Officer

16 days ago 2025/01/05
Saudi nationals
Full Time Employee
100-499 Employees · Medical Clinic

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Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Strong phone handling skills and active listening.
  • Commendable presentation skills to convey important points to the audience effectively.
  • Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
  • Fluent in operating the latest computer software and online tools.

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
Nationality
Saudi Arabia
Gender
Female
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Centriq Company
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Centriq Medical Company is a rapidly growing establishment that specializes in the skin care /aesthetics industry. Built on a unique approach of disrupting the industry in the Kingdom through rapid expansion of fully owned clinics as well as offering operational services to other Clinics/Doctors who do not want to get involved in the hassle of day to day operations of the business. With the vast collective experience of a team of professionals who have been in the industry, Centriq Medical Company is looking to elevate the customer journey and modus operandi of the aesthetics industry in the region – through digitization, technology, operational efficiency and marketing. Centriq currently owns 3 clinics in Riyadh and with its innovative approach and commitment to excellence, it is poised to become a major player in the aesthetic industry in the Kingdom of Saudi Arabia.

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