Overview of the role:
This role is to ensure that all finance, leasing and subscription contracts are running accordingly to set schedules, budget targets and Contract Requirements. Further to this will manage the relationship at all levels between the Clients, assigned teams and its supporting functions within the business. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.
What you will do:
• To be the first escalation point when Clients require assistance.
• Liaise with sales team to originate new finance/leasing/subscription contracts
• Prepare financial contract documents that are submitted
• Follow a detailed process to originate new contracts
• Input details into a system to originate new contracts
• Complete tasks in a set time
• Inbound & outbound customer calling
• Monthly Fleet Reports
• Contract performance reports
• Unknown Damage & HSE – Documented Communication with Support Services
• Document Traffic Fines violations by the team
• Training, Coaching & Disciplinary reports
• Prepare monthly summary of invoices, and outstanding amounts
• Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
• Deal with all escalated customer complaints as per the agreed process.
• Carry out bi-monthly personal development sessions with each member of staff
• Attend and lead regular operational and team meetings
• Maintain and develop relationship between stakeholders within the business
Required skills to be successful:
• Experience and understanding of Finance, Rental or leasing operations team
• Experience and customer facing roles
• Proficient with technology (e.g Microsoft applications, adobe, outlook etc)
• Experience and proficient in problem solving and decision making
About the team:
This role will be reporting to the Customer Care and F&I Manager.
What equips you for the role:
• Bachelor’s degree or equivalent
• Professional communication and presentational (written and verbal) skills
• Excellent interpersonal skills and high level of emotional intelligence
• Excellent customer interaction skills
• At least 1-year experience in operations role or similar role
• Over 2 years’ experience working in the rental, leasing or automotive industry
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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