Job Description
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - Remote Position to base in Saudi Arabia.
Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through website and live chat related to company’s services.
Drawing on your proficiency in managing interaction with customers daily, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only company can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Duties and responsibilities:
Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Skills and requirements:
University Graduates.
Previous customer service experience is a plus.
Very good communication skill in English and a Native Arabic speaker will be highly desirable.
Fluency in English Language, B1 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.
Only applicants willing to work in shifts – morning or evening shifts need apply.
